On Feb 6th someone purchased a donor key party we all ran to cash them in and the server crashed badly. when I was able to log back in I was still standing at the donor key chest but no key in my inventory.
Glitches like this sometimes occur; however, it isn't really anything we can fix but the lag, we recently have fixed an issue with the lag so hopefully, this doesn't re-occur. Please inform us immediately if this re-occurs. As for you donator key, please provide some kind of appropriate evidence in order to get it back. Sorry in advance.